FAQ

1. What is NUMY all about?
   At NUMY, we believe in empowering women through pleasure, confidence, and connection. Our mission is to help women take control, discover the joy of their bodies, and build deeper connections.

2. How do I place an order?
   To place an order, simply browse our products, add your desired items to the cart, and follow the checkout steps to complete your purchase.

3. What payment methods do you accept?
   We accept various payment methods including iDeal, credit/debit cards, and PayPal. All transactions are securely processed.

4. How does shipping work?
   We offer fast shipping on all orders and ensure discreet, unmarked packaging for your privacy.

Once your order ships, you’ll receive an email with a tracking number. Use it to track your order’s status. Please note it may take up to 24 hours for tracking info to update.

5. What is your return policy?
   Due to the hygienic nature of our products, returns are only accepted if the seal hasn’t been broken. You have 14 days to return your item. To request a return, email us at info@mynumy.com for instructions. Items must be unused and in their original packaging. A return fee of €4.95 will be deducted from your refund. Please note: returns that haven’t been registered in advance will not be processed.

6. What if my item is defective or damaged?
   If your item arrives damaged or defective, please email us at info@mynumy.com with a photo or video of the issue. Of course, we’ll look into a solution right away! Motorized products come with a one-year warranty from the date of purchase.

7. How sustainable are NUMY’s products and practices?
   We aim to make our products and processes as sustainable and eco-friendly as possible—though we know we still have a long way to go. Our outer shipping boxes are made from recycled materials, and we’ve significantly reduced plastic in our packaging while keeping products safe and hygienic. We’ve also removed small storage pouches from some packaging to enhance sustainability. To minimize waste, we don’t split shipments unless requested.

8. What does NUMY do to ensure ethical production?
   At NUMY, we prioritize ethical production to ensure our products are made in clean, safe environments. We conduct factory visits, build real relationships with the people who make our products, and hold regular video check-ins with our manufacturers to maintain our standards.

9. Why do NUMY’s prices sometimes change?
   Affordability is a core value at NUMY. We aim to keep our prices fair without compromising product quality or the fair compensation of our makers, team, and creative partners. If you notice a price change, it's likely due to shifts in material, shipping, or storage costs. These adjustments help us keep our small business running while staying true to our values.

10. Are NUMY’s products made from body-safe materials?
    Yes, all our products are made from body-safe, high-quality, non-toxic materials that are gentle on your body. You can enjoy them with confidence.

11. How do I contact customer service?
    Got questions or feedback? Feel free to reach out to us at info@mynumy.com. We’re happy to help and will get back to you as soon as possible.

12. How can I collaborate with NUMY?
    Interested in collaborating with NUMY? We’re always open to working with passionate partners, influencers, and creatives who share our vision. Send us an email at info@mynumy.com with your ideas or proposal—we’d love to explore the possibilities together.