Subscription management

Subscription Management

NUMY offers certain products on a subscription basis for convenience. This policy explains how subscriptions work, how billing is handled, and how you can cancel.

1. Sign-Up

Subscription details, including price, billing frequency, and renewal terms, are clearly shown before you complete your order.

2. Billing & Payment

  • By signing up, you authorize us to charge your chosen payment method according to the recurring schedule you selected (e.g., monthly).
  • Subscription costs include the product price, applicable taxes, and shipping costs (if applicable).
  • If a payment fails, we may try to collect payment again or pause your subscription until updated payment details are provided.

3. Renewals

  • Subscriptions renew automatically at the stated frequency (e.g., monthly) until cancelled.
  • You’ll be charged on the renewal date unless you cancel beforehand.
  • Renewal reminders may be sent by email before your billing date, depending on your location and applicable laws.

4. Cancellation

  • You can cancel your subscription at any time.
  • To avoid being charged for the next cycle, you must cancel at least 48 hours before the next scheduled billing date.
  • You can cancel in the following ways:
    1. By logging into your customer account on our website. To do this, go to the top of our website and click the person icon to log in. Log in with the same email address you used to place your order, then click "Subscription Management" to adjust or cancel your subscription, or
    2. By contacting us at info@mynumy.com
  • After cancellation, you won’t be billed anymore. Orders that have already been processed will be shipped and fall under our Return Policy.

5. Returns & Refunds

  • Subscription orders are subject to the same terms as one-time purchases under our Return Policy.
  • Refunds only apply to returned products in line with our policy; subscription fees that have already been processed won’t be refunded once an order has been shipped. 

6. Changes

You can update your subscription details (e.g. change the delivery frequency, pause shipments, or update your payment method) by logging into your account or by contacting our customer service.

7. Contact

Can’t figure it out, or have questions?
Feel free to contact us at info@mynumy.com — we’re happy to help.